FAQ’S

FAQs

All the items’ sizes are show on each individual product.

Please make sure that you select the correct size… beg a friend for a tape measure and prevent disappointment!

On the website, browse around and choose the product you want to purchase and click on it.

Choose your size & colour (if applicable)

Choose your quantity (if applicable)

Click on ADD TO CART.

(If you want to purchase more than one item, head over to our SHOP page again)

When you’re finished with your shopping, click on the VIEW CART or the CHECKOUT button in the menu.

Complete all the details so we know where to send your order.

Payfast is the safest, and quickest, form of payment (very safe), but they’re a 3rd party and have their own process, so simply follow them and everything will be perfect.

When everything is complete, click on the PLACE ORDER button.

When you’ve completed the payment, you’ll see a message that says:

Thank you. Your order has been received.

You are finished. Well done!

Your order will be on its way soon!

Our delivery time is around 14 working days, depending on your location.

Your item is hand made by one of our amazing seamstresses.

All Thread orders take 8-10 working days to complete.

When your item is finished, it gets packaged and sent to you via our partners, Aramex!

You’ll receive a tracking number by e-mail so you’ll be able to see where your order is. This tracking number has to be completed on ARAMEX’s website … not on Skoonma’s Website. [if you don’t receive any orders from the date of your order, have a look in your junk/spam folder]

If you’re not in a large(ish) city, your order might take a bit longer to reach you…but hang in there…it will get to you.

Thank you for your patience and support.

You’ll receive a tracking number by e-mail so you’ll be able to see where your order is. This tracking number has to be completed on ARAMEX’s website … not on Skoonma’s Website. [if you don’t receive any orders from the date of your order, have a look in your junk/spam folder]

If you’re not in a large(ish) city, your order might take a bit longer to reach you…but hang in there…it will get to you.

Thank you for your patience and support.

We do our utmost best to ensure all our measurements on Skoonma is 100% correct, and it is up to you to ensure you measure yourself 🙂

If, for some reason, the item you ordered doesn’t fit, please contact us on info@skoonma.com within 7 days of receipt of your order.

As soon as you mail us, we’ll arrange a pickup for the item that doesn’t fit.. and as soon as we receive your item and it not damaged, we’ll send you a voucher for the value of your item.

Please ensure that your item you are returning is clean (doesn’t smell like sweat of full of make-up) and neatly packaged.

Because of the limited stock, we do not do a physical exchange. (We, unfortunately, don’t do any refunds).

The free delivery is only valid for ONE pickup & delivery; Skoonma charges a fee of R100 for any extra pickups & delivery.

Exchanges are also not done on any sale or Thrift items.

Every now and again, certain items don’t fit 100% to everyone’s liking.

It might be that your build differs from the design of that particular item.

We, therefore, offer alterations on all Skoonma Thread items for a fee of R200.

If you want to alter your item, simply let us know on alterations@skoonma.com and we’ll guide you through the process.

*take note that alterations can ONLY be done when an item needs to be made smaller.

For enquiries send us an email to info@skoonma.com

Or contact us directly from the site: Contact

We try and get back to you within less than a day!

 

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